Case Management

Personalized Care
for Better Outcomes

We support each employee with compassion and expertise during every step of recovery

One-on-One Care

Our case managers work closely with injured workers, medical providers, employers, and payers from the onset of injury until Maximum Medical Improvement (MMI) is achieved. By helping to navigate the recovery journey, First MCO eliminates unnecessary delays or treatments that could prolong the claim and increase costs.

Personal case manager from injury to recovery
Seamless coordination between patient, provider, employer, and payer
Clear and consistent communication

In-Person or Telephonic,
Always Personal

Whether the case requires an on-site presence or remote monitoring, our case managers deliver top-notch service tailored to the injured employee’s needs. At First MCO, clinical insight and personal attention combine to improve outcomes and support a successful recovery.

Field Case Managers with critical care experience
On-site RN oversight of catastrophic claims
Regular medical assessments to guide recovery

Return-to-Work Program

Returning to work is a key milestone in recovery. First MCO creates customized plans to provide proper medical treatment, helping workers return to work faster.

Direct injured worker to a physician specialized in Workers’ Compensation cases

Immediate implementation of a return-to-work plan

Continual updates with all stakeholders on injured worker’s improvement