Telephonic Case Management

Case management may be evaluated from four perspectives: consumer satisfaction, process, outcome, and cost effectiveness. The combination of these four methods has yielded First MCO’s case management extremely successful.

The goal of our Case Management team is to assist and monitor quality medical care to injured employees, at the same time, controlling and minimizing costs for the employers. Our team consists of licensed, registered nurses who are well trained in medical rehabilitation and have extensive workers' compensation experience.

Sometimes, workers' compensation claims require more than just medical treatment. Our Case Managers work closely with physicians, employees, employers and insurance adjusters from the onset of injury until maximum health is achieved. They will assess, plan, facilitate, monitor and evaluate options and services for the best possible medical treatment while containing costs.

First MCO Advantage:

  • Single Point of Contact
  • Customized Return to Work Programs
  • Medical Director Guidance and Peer Review when appropriate
  • Real Time System Access
  • Proprietary Web-Based Case Management System
  • Customized Outcome Reporting
  • National & Internal Disability Guidelines for Benchmarking

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Case Management Consumer Bill of Rights

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